2N/3D | The Coffee Country Escape

TERM & CONDITION

📋 GENERAL BOOKING & SIGHTSEEING POLICY

• Hotel Selection: As per preference. If sold out at the time of confirmation, a similar category is provided. We are not responsible for standard hotel category amenities (WiFi speed, etc.).
• Sightseeing Constraints: Factors like weather, traffic, political events, or distance may lead to schedule changes. We cannot guarantee all spots if time constraints arise. 
• Timing: Vehicle is available from 08:00 AM to 08:00 PM. Late-night usage may incur extra charges.
• Payments: Failure to clear payments as per schedule will lead to service termination. No refunds for Blackout dates/Long weekends.
• Physical Needs: Please communicate specific physical concerns in advance.
• Check-in/out: Standard 14:00 hrs (In) / 11:00 hrs (Out). No shows considered after 22:00 hrs.
• Documentation: Govt ID / Passport / Visa required on arrival. 
• Amendments: Customizations during or 7 days prior to the trip may incur extra charges.
• No Show: Rooms not occupied by 22:00 hrs are considered “No Shows” unless prior notice is given.
• Payment Delay : In case of missed payment on the scheduled date, we may impose an extra charge for the same.
  • Delay up to 3 days or Miss in making payment as per scheduled date may lead to cancellation of booking with zero refund. (You can inform us upfront in case of delay in schedule payment). 
  • Delay upto 3 days or Miss in making payment as per scheduled date may lead to cancellation of booking with zero refund. (You can inform us upfront in case of delay in schedule payment). 

💳 CANCELLATION & FLIGHT POLICY

• Non-Refundable: No refunds on blackout dates/long weekends.
• Cancellation Fee : Regardless of reason, cancellations are costly. To offset these costs, the following fees will apply. If you cancel, non-recoverable expenses of Rs. 1500 per person will be charged and over and above that the following will be charged on cancellation of a tour.
• Refundable Amount : 
  • Cancelled 30 days or more prior to trip start date: 35 % of total package cost.
  • Cancelled between 15 – 30 days prior to trip start date: 50 % of total package cost.
  • Cancelled between 14 days to 7 days prior to trip start date: 80 % of total package cost.
  • Cancellation less than 7 Days prior to trip start date: 100 % of package cost will be charged.
• Postponement: Postponing may incur a rebooking fee. Post-postponement cancellations forfeit all amounts.
• Flight Policy: We act as facilitators. Carrier terms apply. We are not responsible for airline delays.
• Credit Note: A 6-month Credit Note will be provided for the possible refundable amount depending on the Selected Hotels and time period of cancellation .