TERMS & CONDITION
📋 GENERAL BOOKING & SIGHTSEEING POLICY
Hotel Selection: As per preference. If sold out, a similar category is provided. We are not responsible for standard hotel category amenities (WiFi speed, etc.).
Sightseeing Constraints: Factors like weather, traffic, political events, or distance may lead to schedule changes. We cannot guarantee all spots if time constraints arise.
Timing: Vehicle is available from 08:00 AM to 08:00 PM. Late-night usage may incur extra charges.
Payments: Failure to clear payments as per schedule will lead to service termination. No refunds for Blackout dates/Long weekends.
Physical Needs: Please communicate specific physical concerns in advance.
Check-in/out: Standard 14:00 hrs (In) / 11:00 hrs (Out). No shows considered after 22:00 hrs.
Documentation: Govt ID / Passport / Visa required on arrival.
Amendments: Customizations during or 7 days prior to the trip may incur extra charges.
No Show: Rooms not occupied by 22:00 hrs are considered “No Shows” unless prior notice is given.
Unforeseeable Blockages: Himachal is prone to landslides and heavy snowfall. If a road is blocked, Emerald Tours will provide the best possible alternative. However, any additional costs (extra night stay, extra kilometers for a detour, or change of hotel) will be borne by the guest.
Rohtang Pass: Visit is subject to weather conditions and the availability of NGT permits.
Mountain Driving: Hotel Selection: As per preference. If sold out, a similar category is provided. We are not responsible for standard hotel category amenities (WiFi speed, etc.).
Sightseeing Constraints: Factors like weather, traffic, political events, or distance may lead to schedule changes. We cannot guarantee all spots if time constraints arise.
Timing: Vehicle is available from 08:00 AM to 08:00 PM. Late-night usage may incur extra charges.
Payments: Failure to clear payments as per schedule will lead to service termination. No refunds for Blackout dates/Long weekends.
Physical Needs: Please communicate specific physical concerns in advance.
Check-in/out: Standard 14:00 hrs (In) / 11:00 hrs (Out). No shows considered after 22:00 hrs.
Documentation: Govt ID / Passport / Visa required on arrival.
Amendments: Customizations during or 7 days prior to the trip may incur extra charges.
No Show: Rooms not occupied by 22:00 hrs are considered “No Shows” unless prior notice is given.
Unforeseeable Blockages: Himachal is prone to landslides and heavy snowfall. If a road is blocked, Emerald Tours will provide the best possible alternative. However, any additional costs (extra night stay, extra kilometers for a detour, or change of hotel) will be borne by the guest.
Rohtang Pass: Visit is subject to weather conditions and the availability of NGT permits.
Mountain Driving: To ensure engine safety and power on steep climbs, Air Conditioning (AC) will be switched off in hill sections. AC is only functional in the plains (Delhi/Chandigarh/Kalka).
Room Heaters: heaters are a necessity here. Most hotels charge extra for room heaters (approx. ₹300–₹800 per night). These are to be paid by the guest directly at the reception unless part of your specific “Premium” inclusions.
- Local Cab Requirement: In certain zones like Rohtang Pass (Manali) or for specific sightseeing in Dharamshala/Dalhousie, local Taxi Unions may prohibit “Outside/Long-route” vehicles. In such cases, guests must hire a local union cab.
- Note: The cost of these local cabs is generally not included in the package unless explicitly mentioned.
💳 CANCELLATION & FLIGHT POLICY
- Non-Refundable: No refunds on blackout dates/long weekends.
- Cancellation Fee : Regardless of reason, cancellations are costly. To offset these costs, the following fees will apply. If you cancel, non-recoverable expenses of Rs. 1500 per person will be charged and over and above that the following will be charged on cancellation of a tour.
- Refundable Amount :
- Cancelled 30 days or more prior to trip start date: 35 % of total package cost.
- Cancelled between 15 – 30 days prior to trip start date: 50 % of total package cost.
- Cancelled between 14 days to 7 days prior to trip start date: 80 % of total package cost.
- Cancellation less than 7 Days prior to trip start date: 100 % of package cost will be charged.
- Postponement: Postponing may incur a rebooking fee. Post-postponement cancellations forfeit all amounts.
- Flight Policy: We act as facilitators. Carrier terms apply. We are not responsible for airline delays.
- Credit Note: A 6-month Credit Note will be provided for the possible refundable amount depending on the Selected Hotels and time period of cancellation .
